Privacy Policy

Policy Last Updated: March 8, 2025

Return Period
We offer a 30-day return window, starting from the day you receive your product. Unfortunately, returns outside this window will not be accepted.

Eligibility for Return
To be eligible for a return, products must meet the following criteria:

  • Must be in their original condition: unopened, unworn, unwashed, and unused.
  • All original tags must still be attached.
  • The item should be in its original packaging.
  • A receipt or proof of purchase is required.

Valid Reasons for Return

  • Incorrect item received.
  • Item is damaged or defective upon arrival.
  • Issues with incorrect sizing.

For returns or exchanges due to damage or defects, please provide a picture or video showcasing the issue for validation.

Exchange Policy
We accept exchanges for items, including incorrect sizing, subject to item availability and hygiene standards.

To request an exchange, please contact us at support@woodsleep.com with your order number and the desired size. Exchanges for different sizes or colors are contingent upon our stock levels.

Initiating a Return or Exchange
If you believe your item is eligible for a return or exchange:

  • Contact our support team at support@woodsleep.com with your order number and the reason for return or exchange.
  • If your return or exchange is approved, we will provide instructions on how and where to send your item.

Please Note: It is essential to contact us before sending your item back. Unsolicited returns or exchanges will not be accepted.

Refunds
Once we receive and inspect your returned item, we'll notify you about the status of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original payment method within a few business days.

Shipping Costs for Returns and Exchanges
Return and exchange shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned or exchanged item without it.

Late or Missing Refunds
If you haven’t received a refund yet:

  • First, check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still haven't received your refund, please contact us at support@woodsleep.com.

Incorrect Address
Please ensure that the shipping address you provide is accurate. We cannot reship items if an incorrect address was provided. The customer is responsible for providing the correct shipping address at the time of purchase.

Contact Us
WoodSleep
3096 Badger Pond Lane
Tampa, Florida 33634
United States of America
Email: support@woodsleep.com

WoodSleep Privacy Policy

Last updated: March 8, 2025

This Privacy Policy describes how WoodSleep (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from woodsleep.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources over the past 12 months. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You:

  • Contact details (name, address, phone number, and email)
  • Order information (billing address, shipping address, payment confirmation)
  • Account information (username, password, security questions)
  • Shopping information (items viewed, placed in the cart)
  • Customer support information (messages or communications with us)

Information We Collect About Your Usage:
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include:

  • Device information
  • Browser information
  • IP address
  • Information about your network connection

Information We Obtain from Third Parties:
We may obtain information from third-party vendors and service providers, such as:

  • Payment processors (for payment information, billing)
  • Online tracking technologies
  • Fulfillment centers and shipping partners

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, send notifications, and facilitate returns or exchanges.
  • Marketing and Advertising: To send promotional communications or show targeted ads.
  • Security and Fraud Prevention: To detect, investigate, or take action regarding fraudulent or illegal activity.
  • Communicating with You: To provide customer support and improve our Services.

Cookies

We use cookies to enhance the user experience on our Site, including to remember your preferences and run analytics. You can control cookies through your browser settings, though blocking cookies may affect the functionality of the Site.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With third-party vendors and service providers (e.g., IT management, payment processing, data analytics)
  • With business and marketing partners
  • In connection with a business transaction, such as a merger or bankruptcy
  • To comply with legal obligations (e.g., subpoenas, search warrants)
  • To protect or defend our Services or users' rights

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request deletion of their information.

Security and Retention of Your Information

We take appropriate measures to protect your personal information but cannot guarantee perfect security. The retention of your personal information depends on factors such as legal obligations, account maintenance, and business needs.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Right to Access / Know
  • Right to Delete
  • Right to Correct
  • Right of Portability
  • Right to Opt-out of Sale or Sharing or Targeted Advertising
  • Right to Withdraw Consent

You can exercise any of these rights by contacting us via email at support@woodsleep.com.

Complaints

If you have any complaints regarding how we process your personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us at:

WoodSleep
3096 Badger Pond Lane
Tampa, Florida 33634
United States of America


Email: support@woodsleep.com